Interactive Voice Response (IVR) is a technology that allows a computer to
detect voice and dual-tone multi-frequency signaling (DTMF) keypad inputs. IVR
technology is used extensively in telecommunication
In telecommunications, IVR allows customers to access a company’s database via a
telephone keypad or by speech recognition, after which they can service their
own inquiries by following the instructions. IVR systems can respond with
pre-recorded or dynamically generated audio to further direct users on how to
proceed. IVR systems can be used to control almost any function where the
interface can be broken down into a series of simple menu choices. In
telecommunications applications, such as
customer support lines, IVR systems generally scale well to handle large
call volumes.
Classiclink can help setup an 'IVR' solution in no time for your coperate use. So
your
customers can have quick access to their portfolios at the dial of their phones.
Other Telephony services we render are :
Automated voice calls - often sought as voice(bulk)sms. The VOIP gateway
dials the numbers of your highly valued customers/members and plays a
(pre)recorded voice message (usually the voice of the MD) when the phone is
picked.This message can be complimentary/festive greetings or any other
general information needed to be broadcasted.
Voice Conference Calls: Our SIP Termination system receives calls from two or
more people and sets them up in a virtual conference room. This is ideal for on
site business partners.
And lots more...
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